1. Introduction
This Return, Refund, and Cancellation Policy outlines the terms under which Nlink processes returns, refunds, and cancellations for our IT services. By engaging with our services, you agree to adhere to these policies.
2. Refunds
2.1. Eligibility for Refunds
- Service Delivery Issues: Refunds may be considered if there is a significant issue with the delivery of services that was not addressed despite reasonable attempts to rectify it.
- Non-Performance: If Nlink fails to deliver the agreed-upon services within the stipulated timeframe and has not resolved the issue despite being notified, a refund may be requested.
2.2. Non-Refundable Situations
- Completed Work: Refunds are not applicable for services that have already been completed and delivered as per the service agreement.
- Client Fault: No refunds will be issued for services rendered where the issue was caused by the client’s failure to provide necessary information, cooperation, or access.
2.3. Refund Request Process
- Submission: Refund requests must be submitted in writing via email or through our contact form, detailing the reason for the request and any supporting documentation.
- Review: Refund requests will be reviewed on a case-by-case basis. You will be notified of our decision within 3 business days of receiving the request.
- Approval: If approved, refunds will be processed to the original method of payment within 15 business days.
3. Cancellations
3.1. Cancellation of Services
- By Client: You may cancel a service agreement by providing written notice to Nlink as specified in the service agreement. Cancellation fees may apply as outlined in the agreement.
- By Nlink: Nlink reserves the right to cancel services if you breach any terms of the agreement and fail to remedy the breach within a reasonable period.
3.2. Cancellation Fees
- Non-Refundable Deposits: Deposits or pre-paid fees may be non-refundable depending on the terms outlined in the service agreement.
- Cancellation Charges: A cancellation charge may be applied for services canceled after work has commenced. The charge will be calculated based on the percentage of work completed and any non-recoverable costs incurred.
3.3. Process for Cancellation
- Client-Initiated Cancellation: Submit a written cancellation request via email or through our contact form. Include details of the service being canceled and any relevant information.
- Nlink-Initiated Cancellation: If Nlink initiates cancellation, you will be notified in writing, and any applicable refunds or charges will be communicated.
4. Return of Materials
4.1. Return of Physical Materials
- Eligibility: Returns of physical materials (e.g., hardware) are accepted if the items are defective or not as described. Returns must be requested within 2 days of receipt.
- Condition: Returned items must be in their original condition and packaging. Items damaged due to misuse or not in accordance with the return policy will not be accepted.
- Process: To initiate a return, contact us to receive a return authorization number and shipping instructions. Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.
5. General Terms
- Changes to Policy: Nlink reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
- Contact Information: For any questions or concerns regarding this policy, please contact us at:
NLINK IT SOLUTIONS (OPC) PVT. LTD.
#123 Sukh sagar colony, Sirsa, HR, 125055, India
nlinkitsolutions@gmail.com
+91-9996768084, +91-7206370270
